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Network Synergy Blog

Network Synergy has been serving the Trumbull area since 1988, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: 5 Ways to Be Better Than Your Competition

b2ap3_thumbnail_win_against_your_competition_400.jpgEvery business has competition at some level. It’s tempting to ignore your competition (it may even be hard to speak their name), but there’s great value that comes with watching them closely; namely, you can learn from what they do in order to improve upon your own product or service.

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The Advantage of Knowing Why a Client is Calling Before You Answer

b2ap3_thumbnail_voip_is_cost_effective_400.jpgAre your employees trained to answer the phones in a helpful and professional manner? If you're not intentional about this, calls made to your company will be fumbled, notes will be scribbled on paper, and clients will lose confidence in your business. One way to really impress callers is to equip your staff with phone features allowing them to know pertinent information about a client before they answer the phone.

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Should You Cut the Telephone Cord?

b2ap3_thumbnail_get_a_new_phone_system_400.jpgModern businesses prioritize in improving communications because they understand it will lead to more coherent operations and greater profits. Therefore, your business needs a communication solution that’s customizable to meet your unique needs. The one-size-fits-all approach just doesn’t work for business-to-business telecommunications, and your company should not be subjected to this outdated approach.

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Only 25% of U.S. Homes Will Have Landline Telephones by 2015

b2ap3_thumbnail_tincan400.jpgWired telephone service, also known as the Public Switched Telephone Network (PSTN), is seemingly nearing their extinction. This is thanks to the more economical and convenient Voice over Internet Protocol (VoIP) telephone option. Until recently, nearly every American home was connected to the PSTN, but by 2015, this option will see a 75% decrease. What does this mean for your business?

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Every Move You Make VoIP Presence Will Be Watching You

b2ap3_thumbnail_busyman400.jpgAs a busy person, you're constantly on the move. The downside of being busy is that you sometimes miss important phone calls, even if you there are a dozen different ways to reach you. VoIP provides you with a solution to help you never again miss a call with a feature called Presence.

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Are you a person that has traditionally written down things in notebooks? If you are, you probably have dozens of notebooks that are half filled with information, most of which you’ll look at sometime in the future and you’ll be reminded ju...
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